Frequently Asked Questions

Find answers to the most commonly asked questions below.

WeGoMap positions itself as an affordable travel operator without compromising on quality. Since they work directly with local hotels, resorts, and transport providers, they are able to offer competitive prices. However, it's always a good idea to compare quotes and ask for a detailed cost breakdown before confirming your booking.

Yes, WeGoMap provides 24/7 customer support throughout your trip. Their Kerala-based team is always reachable, which is a big comfort especially for travelers who are new to the region and may need assistance at any point.

Yes! WeGoMap caters to corporate clients as well. They organize corporate tours, team outings, and events — making them a one-stop solution for companies in Kerala looking to plan employee retreats or business travel.

This is an important question to clarify directly with WeGoMap before booking, as their cancellation and refund policies may vary depending on the type of package, season, and hotel/resort policies. It's advisable to get all terms in writing at the time of booking.

Absolutely. WeGoMap specializes in Kerala Family Packages and their team is experienced in handling groups with diverse needs. They can plan comfortable itineraries with appropriate transport, accommodation, and pacing suited for families with elderly members or children.

WeGoMap offers standalone cab rental services in addition to their tour packages. So even if you're not booking a full tour, you can hire a cab for airport transfers, city travel, or outstation trips in Kerala.

WeGoMap has tie-ups with a wide range of resorts, hotels, and homestays across Kerala. Whether you're looking for a budget-friendly stay or a luxury resort experience, they can accommodate your preference. Their team will suggest the best options based on your group size and budget.

WeGoMap was founded in 2019 and is a registered Partnership firm based in Aluva, Ernakulam, Kerala — very close to Cochin International Airport. While they are a relatively young company, they have built a positive reputation through customer reviews and word-of-mouth in the Kerala tourism space.

You can reach out to WeGoMap through their website (wegomap.com) or contact them via email at mail@wegomap.com. Since they're a small, personal team, they typically coordinate bookings directly with customers through calls, WhatsApp, or email — giving you a more personal experience.

Yes! WeGoMap has dedicated Kerala Honeymoon Packages that typically include romantic stays, houseboat experiences in Alleppey, hill station visits in Munnar, and personalized itineraries to make the trip special and memorable.

WeGoMap offers fully customizable tour packages. Their team of travel professionals will tailor your itinerary — including accommodation, transport, and sightseeing — based on your specific needs and budget. You're not locked into a one-size-fits-all plan.

WeGoMap primarily specializes in Kerala tour packages covering popular destinations like Munnar, Thekkady, Alleppey, and Wayanad. They also offer customized Indian and International tour packages depending on your budget and preferences. So yes, they go beyond just Kerala!

Several factors set WeGoMap apart from other travel agencies in Kerala. Their location near Cochin International Airport ensures quick coordination for airport pickups and last-minute arrangements. Their personalized service approach — where a dedicated travel advisor stays in constant communication with the traveler throughout the trip — sets them apart from impersonal booking platforms. WeGoMap's strong relationships with hotels, resorts, houseboat operators, and local transport providers allow them to offer competitive pricing and quality-assured accommodation. The company also has a 24/7 support system to address queries or emergencies at any time. Their diverse portfolio — covering everything from budget packages to luxury Maldives honeymoons — means they genuinely cater to every segment of traveler.

Yes, WeGoMap provides visa assistance and flight booking services as part of its comprehensive travel solutions. Their professional ticketing team can book both domestic and international flights, helping travelers find the most convenient and cost-effective options. For international packages — such as those to Thailand, Maldives, Bali, Dubai, Malaysia, or Singapore — WeGoMap assists clients with tourist visa applications, guiding them through documentation requirements and the submission process. This end-to-end service means travelers do not need to coordinate with multiple agencies. WeGoMap acts as a single point of contact for all travel-related needs, from visa and flights to accommodation and on-ground transportation.

WeGoMap has earned a strong reputation among travelers, holding a 4.8-star rating based on over 215 Google reviews. Customers consistently praise the company for its well-organized itineraries, budget-friendly packages, friendly and knowledgeable drivers, and excellent communication from travel advisors throughout the trip. Reviewers have highlighted that the team goes above and beyond in follow-up and problem-solving. The houseboat facilities, hotel selections, and overall trip planning have been particularly appreciated. WeGoMap's consistent responsiveness, professionalism, and personalized attention to each traveler's needs have made it a trusted travel agency for both first-time visitors to Kerala and returning clients.

Booking a tour with WeGoMap is straightforward and can be done through multiple channels. Travelers can visit www.wegomap.com and fill out the enquiry form with their name, phone number, email, and trip requirements. Alternatively, they can directly call or WhatsApp the team at +91 8590370566 for immediate assistance. WeGoMap has a dedicated payment page on its website where travelers can complete their advance booking payment securely online. A minimum 30% advance payment is typically required to confirm a booking. The company's travel advisors personally assist clients through the entire process — from trip planning and payment to on-trip support — ensuring a seamless experience from start to finish.

WeGoMap offers comprehensive event planning and management services through its dedicated events division based in Kochi. The company can organize a wide variety of events including corporate retreats, team outings, incentive trips, family get-togethers, group tours for schools and colleges, and special celebrations at various destinations. Whether the event is held within Kerala or at another domestic or international destination, WeGoMap handles all aspects — logistics, venue selection, transportation, accommodation, and on-ground coordination. Corporate clients particularly benefit from WeGoMap's ability to coordinate large groups across multiple destinations while keeping both the experience and budget well managed.

Yes, WeGoMap provides dedicated Kerala taxi and cab rental services as part of its travel offerings. These services are available for airport transfers, city transfers, and full-trip transportation across all major Kerala destinations. The company maintains a fleet of well-maintained vehicles ranging from sedans and SUVs to tempo travellers for larger groups. All drivers are reported by customers to be friendly, knowledgeable about local routes and attractions, and committed to passenger safety. Transportation can be included as part of a complete package or booked as a standalone service depending on the traveler's requirements.

WeGoMap offers one of Kerala's most sought-after experiences — a houseboat cruise through the iconic backwaters of Alleppey (Alappuzha). The company arranges both overnight and day-cruise houseboat packages on the tranquil backwater network of Kerala. Houseboats are typically equipped with comfortable bedrooms, a dining area, a kitchen with a cook who prepares fresh Kerala meals, and an open deck for enjoying the scenic views. Packages can be tailored for honeymoon couples with special romantic setups, families, or groups. The houseboat experience includes cruising through narrow canals, paddy fields, coconut groves, and villages — offering a true glimpse into the local way of life in God's Own Country.

WeGoMap has a structured refund and cancellation policy. If a cancellation request is received 30 or more days before the travel date, a full refund is issued excluding applicable taxes. For cancellations made between 14 and 30 days before arrival, a 50% cancellation charge applies and the remaining balance is refunded. If the cancellation is made less than 13 days before the departure date, a 100% cancellation charge applies and no refund will be issued. To initiate a cancellation, clients are required to submit a formal request at least 30 days before the travel date. This policy applies to packages that include a minimum 30% advance payment, and cancellation charges may vary depending on amounts recoverable from hotels, airlines, and other vendors.

Absolutely. One of WeGoMap's core strengths is its ability to fully customize tour packages based on the individual traveler's budget, interests, and requirements. Whether you are looking for a budget-friendly Kerala trip, a mid-range family holiday, or a luxury escape with premium resort stays and private houseboat cruises, WeGoMap can craft an itinerary that fits your needs. The team works closely with each client to understand their preferences — including number of days, type of accommodation, preferred sightseeing spots, meal preferences, and mode of transport. International packages can also be adjusted to include or exclude visa assistance, flight bookings, and guided tours as required.

Yes, WeGoMap offers an impressive portfolio of both domestic and international tour packages beyond Kerala. Within India, popular packages include Manali, Goa, Ooty, Kodaikanal, Coorg, Mysore, Darjeeling, Leh Ladakh, Kashmir, Andaman Islands, Lakshadweep, Rajasthan, Golden Triangle (Delhi–Agra–Jaipur), Varanasi, and Meghalaya. For international travel, WeGoMap arranges packages to destinations such as Maldives, Thailand, Bali, Dubai, Malaysia, Singapore, Sri Lanka, Nepal, Bhutan, Vietnam, and Azerbaijan. Every package is tailored to suit different budgets, travel durations, and preferences, ensuring that clients receive a personalized and value-for-money travel experience.

WeGoMap's Kerala tour packages cover an extensive range of popular destinations that showcase the state's natural beauty and cultural heritage. The most highlighted destinations include Munnar, known for its lush tea gardens and misty hill stations; Alleppey (Alappuzha), famous for its stunning backwaters and houseboat experiences; Thekkady, which offers exciting wildlife safaris and spice plantation tours; Wayanad, known for its scenic forests and waterfalls; Kovalam and Varkala beaches; and Fort Kochi, celebrated for its colonial architecture and cultural heritage. The company also offers tours to Kumarakom, Vagamon, and other off-beat destinations across Kerala. Each destination is carefully woven into customized itineraries suited to the type of traveler — honeymoon couples, families, solo adventurers, or group tourists.

WeGoMap is a Kerala-based travel agency and tour operator headquartered near Cochin (Kochi) Airport in Aluva, Ernakulam, Kerala. The company positions itself as a one-stop travel solution for destinations across the world. WeGoMap offers a wide range of services including customized Kerala tour packages (honeymoon, family, group, and budget tours), domestic and international tour packages, hotel bookings, cab/taxi rentals, flight ticketing, visa assistance, houseboat services in Alleppey, cruise packages, corporate event management, and even a shop for Kerala spices and souvenirs. With a dedicated team of travel professionals and a 24/7 customer support system, WeGoMap aims to make every trip seamless and memorable.

WeGoMap offers 24/7 customer support so you can reach their team at any time during your journey for assistance, changes, or emergencies. You can contact them via phone, WhatsApp, or email, and their on-ground support team in Kerala ensures quick resolution of any travel issues. Their responsive support system is one of the key reasons travelers trust WeGoMap for a stress-free Kerala experience.

Yes, WeGoMap warmly welcomes solo travelers and offers specially designed packages that prioritize safety, comfort, and meaningful experiences. Solo travelers can opt for private tours or join small group tours depending on their preference and budget. Their travel advisors provide extra attention to solo guests to ensure a safe and enjoyable trip throughout Kerala.

Yes, WeGoMap provides convenient airport and railway station pickup and drop services as part of their tour packages or as standalone cab service. Their drivers are punctual, experienced, and familiar with all major transit points across Kerala including Cochin International Airport, Trivandrum Airport, and Calicut Airport. You simply need to share your arrival details and their team will coordinate everything seamlessly.

WeGoMap follows a transparent cancellation policy where refunds are processed based on how far in advance the cancellation is made. Cancellations made well before the travel date typically receive a higher refund percentage compared to last-minute cancellations. It is advisable to review the terms at the time of booking or contact their support team for full policy details.

Travel insurance is not automatically included in standard packages, but WeGoMap strongly recommends purchasing it for a worry-free trip. They can guide you on choosing the right travel insurance plan that covers medical emergencies, trip cancellations, and lost baggage. It is a small investment that provides great peace of mind during your Kerala journey.

WeGoMap accepts multiple payment modes including online bank transfers, UPI payments, credit/debit cards, and net banking for hassle-free booking. A partial advance payment is generally required to confirm the booking, with the balance payable before departure. Their team will provide a clear payment schedule and official receipts for all transactions.

The best time to visit Kerala is from October to March when the weather is cool, pleasant, and ideal for sightseeing, backwater cruises, and beach activities. The monsoon season from June to September transforms Kerala into a lush green paradise and is perfect for Ayurvedic treatments and wellness retreats. Summer months from April to May can be warm but are great for budget travel with fewer crowds.

Yes, WeGoMap offers Kerala tour packages with travel arrangements from major cities like Bangalore, Hyderabad, Chennai, Mumbai, and Delhi. They coordinate flight or train bookings along with seamless ground transportation once you arrive in Kerala. This makes it a complete end-to-end travel solution from your home city.

For domestic travelers, a valid government-issued photo ID such as an Aadhaar card, passport, or driving license is required for hotel check-ins and travel. International travelers must carry their passport, valid Indian visa, and travel insurance documents. It is always advisable to carry both physical and digital copies of all booking confirmations.

Yes, WeGoMap specializes in fully customized tour packages tailored to your budget, travel dates, group size, and personal interests. Whether you want a luxury houseboat experience or a budget hill station trip, their experts will design the perfect itinerary. You can add, remove, or modify destinations and activities at any stage of planning.

It is recommended to book at least 2–4 weeks in advance to secure preferred hotels, houseboats, and vehicles. During peak seasons like October–March, Christmas, New Year, and Onam, early booking of 4–6 weeks is strongly advised. Last-minute bookings may limit your accommodation and activity options.

You can book directly through WeGoMap's website at wegomap.com by filling out the inquiry form, or contact their travel advisors via phone or email. Their team will understand your requirements, suggest the best itinerary, and confirm your booking with a detailed plan. The process is simple, transparent, and fully assisted.

You can reach us via our website contact form, phone, or by visiting our office in Aluva, Ernakulam. Our friendly team is available to assist you with enquiries, bookings, and on-trip support every step of the way.

We understand that situations can be unpredictable, and we do our best to accommodate rescheduling requests. Depending on the timing and vendor policies, modifications may be made with minimal or no additional charges.

Yes, we warmly welcome solo travelers, including solo female travelers. We take special care to ensure safe accommodations, reliable transport, and well-planned itineraries that make solo journeys comfortable and worry-free.

We recommend booking at least 2–4 weeks in advance, especially during peak seasons like summer holidays and festivals. Early booking helps secure the best availability of hotels, transport, and activities.

Our international packages are designed to be as comprehensive as possible, covering flights, accommodation, transfers, and sightseeing. Any exclusions such as personal expenses or optional activities will always be clearly communicated upfront.

Many of our packages include breakfast and select meals, while others offer the flexibility to dine independently. The meal plan for your specific package will be clearly mentioned in your itinerary at the time of booking.

Yes, we do accommodate last-minute bookings based on availability. We recommend reaching out to our team as early as possible so we can arrange the best options for your travel dates.

We offer a range of stays to suit every preference and budget — from cozy homestays and boutique resorts to premium hotels and luxury villas. All accommodations are carefully handpicked to ensure comfort, safety, and quality.

Yes, we offer seamless airport transfers as part of most of our tour packages. Our drivers are punctual, professional, and familiar with all major airports and railway stations across Kerala and beyond.

Absolutely — we believe great travel shouldn't break the bank. Share your budget with us and our team will curate the best possible itinerary that delivers maximum value without compromising on experience.

We offer a diverse range of packages including honeymoon tours, family vacations, solo trips, adventure getaways, pilgrimage tours, and corporate travel. Both domestic and international destinations are covered, ensuring there's something for every kind of traveler.

Yes, Wegomap is a professionally registered travel company based in Aluva, Ernakulam, Kerala. We operate with full compliance and transparency, giving our clients complete confidence when booking with us.

No, weather conditions are beyond control.

No, delays may result in missing some attractions.

No, Hotels changes are usually not possible after hotel confirmation.

Some itineraries include visits to local markets.

Yes. Destinations like Goa and Pondicherry etc are popular beach locations.

Yes. Permits may be required for some restricted areas

Some attractions may close on certain public holidays.

Yes. Group packages can be arranged for families and friends.

Yes , UPI is accepted only in a few countries.

Yes, Indian restaurants are available in major cities.

Yes, most tourist destinations have many restaurants and cafes.

You should report it immediately at the airline baggage counter.

Yes electronic items such as phones & laptops are allowed.

Seat selection depends on the Airline policy and Ticket type.

A connecting flight requires changing planes at another airport.

A direct flight goes to the destination without changing the Aircraft.

Usually 24-48 Hrs before flight departure.

Online check-in allows passengers to check in through the Airline Website or app before arriving at the airport.

Yes. Multi Country packages can be arranged.

Contact the local emergency services or your tour coordinator immediately.

In most tourist destinations, English is commonly understood.

Yes. International cards can be used in most countries. International transactions should be activated before travel.

Guide services will be provided if included in the itinerary.

An International SIM or roaming plan is recommended for communication.

Yes. But it is recommended to carry a Doctor’s prescription for certain medicines

The baggage allowance depends on Airline & Ticket type.

Passengers should arrive at least 3 hrs before departure.

Yes. We can guide you and assist you with the Visa application process.

It is recommended to carry printed copies of important documents.

Immigration clearance is the process where officials verify your passport and travel purpose before leaving or entering a country.

Documents usually include passport, photos, bank statements, travel itinerary, and hotel bookings.

Visa processing time depends on the country and embassy procedures.

Visa requirements depend on the country you are traveling to.

Most countries require the passport to be valid for at least 6 months from the travel date.

Yes , Honeymoon inclusion such as room decoration , cake or candle light dinner can be arranged.

Yes,Special arrangements such as candle dinner, celebrations , or surprise activities can be organized upon request .

The driver will also act as a guide and has good knowledge about the sightseeing places.

Sightseeing usually starts in the morning after breakfast. The exact pickup time will be mentioned in the final itinerary.

Yes. We can recommend packages with relaxed itineraries suitable for Senior travellers.

breakfast will be complimentary. In most packages other meals such as Lunch and dinner will be included only if mentioned in the itinerary.

Accomodation will be provided in standard, Deluxe or Luxury hotels or Resorts depending on the package selected.

Yes, we are absolutely here to provide comprehensive assistance if you have any problems during your trip.

Sure we have team assisting with travel health insurance will keep it available if guest requests

We usually provide with our company GST details , references of previous travelled guest and also even ready to make a video call from office and meeting us virtual

We have a credit card emi option available , while making the payment guest can convert them in easy instalments

Yes guest can choose the hotels they wish if available with the room category they wished for

The services provided by Wegomap include booking flights, accommodations,VISA, transportation, and tours.

In the event of an emergency, rooms may be relocated to alternative hotels of equal quality.

The arrangement for airport/railway station pickup and drop-off is generally included in the package price. This service typically covers transfers by an exclusive vehicle, along with driver charges, toll, parking, and fuel expenses.

Entry tickets for attractions are subject to the specific package chosen. Typicaly, international tour packages may include entry tickets, but for domestic packages, such as those for Kerala, they are usualy excluded and must be paid for directly at the respective attraction.

Guests should inform our team immediately, so we can coordinate with hotels and transfers accordingly.

This depends on the package inclusions. Details will be clearly mentioned in the Quotation or Itinerary.

The vehicle will be available as per the itinerary schedule and local sightseeings timings.(Cab timing 7.00 AM to 7.00 PM. )

These requests are subjected to hotel availability and may involve extra charges.

Guests must carry a valid government ID ( passport /Aadhar/ Driving License depending on the destination) along with travel voucher and tickets.

Change may be possible depending on availability and supplier policies, and additional charges may apply.

Pack light cotton clothes, a light jacket for cooler hill stations, comfortable walking shoes and sandals, sunscreen and a hat, and a raincoat/umbrella.

Of course with Wegomap you can chase your dreams of holiday with air tickets ,Hotel bookings , cab ,visa , insurance and many more ! Head forward with a relaxed journey

Why not , wide options of international Packages we are offering , varied on budget , climate and even culture ,Happy to Help , Professional Team will Reach to You soon !

Great Choice , Wegomap! We are here to professionalise your insane moments as a new couple . Our Professional Assistance will Reach to your Phone and Screen

You can book a tour by visiting their website at wegomap.com, calling their office, or visiting them directly at their Kochi location. Their team will guide you through the entire booking process.

WeGoMap covers both domestic and international destinations. Contact their team directly to explore available options for your preferred destination.

Yes! WeGoMap specializes in personalized travel experiences. You can work with their team to tailor your itinerary, accommodation, travel dates, and activities according to your needs.

WeGoMap offers a wide variety of packages including romantic honeymoon tours, family vacations, adventure treks, wellness retreats, and group tours. Each package is customized to suit your preferences and budget.

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